Zuora to Acquire Togai.
Read more

The Pricing Puzzle: Solving the Cost vs. Value Dilemma

14 Mins Read
Kavyapriya Sethu
Published On : 06/04/2023

TL;DR

  • You're at a crossroads between Cost-Based Pricing Vs. Value-Based Pricing, each with its own merits and challenges in the pricing strategy landscape.
  • Grasp the simplicity and reliability of cost-based pricing, ensuring you cover costs plus a profit margin, but potentially missing out on higher price points customers might be willing to pay.
  • Embrace the complexity yet profitability of value-based pricing, which might require more effort but promises higher returns by tapping into what customers truly value.
  • See how SaaS companies, in particular, stand to benefit from value-based pricing by charging more accurately for the perceived value of their services.
  • Realize the necessity of evolving from cost-based to value-based pricing to capture the full profit potential of your products or services over time.
  • Consider leveraging Togai Insights to navigate the shift to value-based pricing, enhancing your pricing strategy with their cutting-edge solutions.

Pricing a product is a combination of both art and science. It requires a balance of financial considerations and personal values. A business owner must take into account how much they need to earn to make a living, as well as how their pricing strategy will impact their marketing and competition. Prices can be set solely based on financial needs or used as a way to differentiate a company from its competitors.

When it comes to pricing a product, there are a few common methods. One way is to determine the price point by adding the cost of supplies and labor and then adding an additional profit margin - known as cost-plus pricing. Another method is to set prices based on what competitors are charging - known as competitor pricing. These methods can work well for certain products, but they may not be suitable for all products, such as Software as a Service (SaaS) products.

The cost-plus pricing approach doesn't consider the perceived value of the product or service to the customer, which can lead to missed opportunities for higher prices and increased profits.

Competitor pricing, on the other hand, can lead to price wars and commoditization, where customers view all products or services in a particular category as interchangeable and choose the cheapest option. This can lead to a race to the bottom in terms of pricing, with companies competing solely on price rather than value, a phenomenon often seen in a competition based pricing strategy.

By contrast, value-based pricing allows SaaS companies to capture more of the value they provide to customers, without being limited by their costs or what competitors are charging. This can help differentiate the company from competitors and create a stronger brand image, while also increasing revenue and profits.

Pricing Strategies Decoded: A Closer Look at Cost-Based & Value-Based Pricing

Value-based pricing takes into account the perceived worth of a product to the customer instead of just the cost of production. This means that the more value a customer sees in a product, the higher the price can be. For example, Hubspot, an inbound marketing and sales software, uses value-based pricing to charge customers based on the number of contacts and features they require.

Cost-based pricing, also known as cost-plus pricing, is a method of setting the price of a product by determining the cost of producing it and adding a markup percentage to determine the selling price. An example of cost-plus pricing in a SaaS business would be if a company calculated that it cost them $50 per user to provide their service, and they added a 20% markup to that cost, resulting in a selling price of $60 per user. This additional amount can be used to cover overhead costs and generate profit.

Cost-based Pricing—To Do or Not to Do?

Cost-based pricing has some advantages. One of them is its simplicity. It does not require as much research and analysis as value-based pricing. It simply involves calculating the cost of production and adding a profit margin, typically at least 50%. This method of pricing also ensures that you are covering your costs and making a profit. However, cost-based pricing has limitations, particularly for SaaS companies. It doesn't take into account the perceived value of the product or service to the customer. It solely focuses on the cost of production and a fixed markup percentage, which may not accurately reflect what customers are willing to pay.

Value-Based Pricing- Where to Use It?

Value-based pricing, on the other hand, takes into account the value of the product/service. For example, if a product costs $20 to make, cost-based pricing would set the price at $40 to cover other expenses, but customers may be willing to pay more for a product that they find valuable.

SaaS products are a great example of this. A customer may be willing to pay a higher price for a SaaS product that solves a problem for their business, even if it costs less to produce. For instance, if there is an accounting SaaS app that saves $5,000 in payroll per month, the customer may not mind paying a $300 monthly price point, even if the cost of running the app is less than $20. This approach can be more beneficial for SaaS companies as it allows them to charge a higher price for their product, which reflects its value to the customer. It can also help in building customer loyalty and guiding future product development based on customer needs. It is indeed more complex to implement than cost-based pricing but it can definitely be more profitable.

Cost-Based Pricing - When to Use It?

Cost-based pricing is used when a company:

  • Wants to set the price of a product or service based on the costs associated with producing or providing it.
  • Has a clear understanding of the costs involved, such as the cost of materials and labour, and wants to ensure that they can make a profit while still offering a competitive price to customers.
  • Wishes to establish a minimum price point for a product or service, to ensure that it can cover the costs and makes a profit.
  • Doesn’t have the time or resources to conduct detailed research. In cost-based pricing, you only need to consider your own internal data.
  • Has few competitors in the market, there may not be a need to differentiate based on value. Cost-based pricing can help ensure profitability.

However, it does not take into account the customer's perceived value of the product, which can result in an optimized price.

Also Read: Challenges to Expect With Value-Based Pricing

Value-Based Pricing- Complex Yet Profitable

Value-based pricing is the only method that ensures that the price of a product aligns with its perceived value in the eyes of customers. This pricing method is the best because it maximizes revenue by charging the highest price customers are willing to pay and minimizes lost sales by not pricing the product too high. Value-based pricing is best suited for SaaS businesses that

  • offer unique or innovative products/services that solve a specific problem for customers.
  • have a strong understanding of their customer's needs, preferences, and willingness to pay.
  • have a strong brand reputation
  • have higher profit margins or in industries where price competition is not a primary concern.

Adopting a complex pricing method that takes a lot of time and effort may not be worth it if you are a small business owner. A better approach is to start by setting prices based on your costs or your competitors' prices and then adjust them as you learn more about how customers view the value of your product compared to your competitors. Over time, you can move towards a value-based pricing strategy.

Why move away from Cost-Based to Value-Based Pricing?

Long-Term Benefits

Cost-based pricing, which only considers the cost of production and adds a markup, is not a good strategy for the long term because it does not take into account the value that customers see in the product. As customers' needs and values change, pricing should also change to reflect that. This can help a business to make more profit in the long run.

Profit-Optimized Pricing

When setting a price for a product, it's important to consider what the customer is willing to pay. Cost-based pricing, where the price is based on the cost of production, may not always result in the most profitable outcome. For example, if you are selling a house, by asking the potential buyer a few questions, you can get an idea of how much they are willing to pay and how eager they are to buy. If the house is their dream home and they are in a hurry to buy, you can charge a higher price. By understanding the value of your product through the eyes of your customer, you can avoid leaving money on the table.

Value-based pricing can be especially effective for companies that sell Software as a service (SaaS). By understanding the value that customers see in your product, you can set a price that is fair and profitable for your business.

Value-Based Pricing- The Right Choice for SaaS Companies 

If you want to ensure you're getting the most out of your pricing strategy, it's worth considering switching to value-based pricing. This strategy takes into account what customers value most about your product and sets prices accordingly. It can be more resource-intensive than other strategies, but it often leads to higher sales and more loyal customers. If you're a SaaS company, it's especially worth considering this approach. You may want to run some experiments with value-based pricing to see how it works for your product.

With its advanced technology and deep customer insights, Togai can help you accurately and effectively implement a value-based pricing strategy that will drive success for your business. Don't miss out on the opportunity to take your pricing strategy to the next level with Togai's pricing and metering software!

If you are curious and would like to take a look, sign up here. Or you can Schedule a demo!

Share Article : 
Togai's flexible solution swiftly addressed our pricing & billing needs, cutting our launch time from months to days.
Nikhil Nandagopal, Founder
Try for free
WRITTEN BY
Kavyapriya Sethu
Spends most of her time reading books and making fictional characters her best friends. Likes trying new things: new cuisines, films, languages…you name it!
Subscribe to our newsletter
Enter your email address to get the latest news on Togai. We don't spam
Our Top Picks
Unlocking Pricing Flexibility with Togai’s Entitlements
Want to tailor pricing to customer needs? Need to prevent overuse of features? Check out how Togai's Entitlements redefine pricing flexibility.
PUBLISHED ON 12/07/2023
12  MINS READ
READ ARTICLE
When should AI companies think about their pricing?
Are traditional pricing models holding back AI success? Find out why AI businesses are turning to usage-based and hybrid strategies.
PUBLISHED ON 12/07/2023
13  MINS READ
READ ARTICLE
How Can You Leverage Pricing To Increase Profitability
Are you maximizing SaaS profitability? Discover how pricing strategies can optimize your LTV, CAC, churn, and NRR metrics
PUBLISHED ON 13/02/2023
17  MINS READ
READ ARTICLE
SaaS Billing made stupid easy
Get started for free
Logo of Togai
For any queries, reach out to 
[email protected]
The brand logo icon of Linkedin.The brand logo icon of Linkedin.The brand logo icon of Youtube.
chevron-down